JobMuster
Last updated 8 November 2026

Terms of service

These terms are an agreement between your business and JobMuster ("we", "us"). By creating an account you agree to them on behalf of your business.

1. The service

JobMuster lets a business create jobs, send each customer a job page, take deposits and invoice payments by card through Stripe, send reminders, and keep job records. What each plan includes is listed on the pricing page.

JobMuster is new. We work to keep it running, but we don't promise it will always be available or work without errors.

2. Your account

  • JobMuster is for businesses. You must be 18 or over and able to agree to these terms for your business.
  • Keep your sign-in details secure. You are responsible for what happens under your account, including by staff you add.
  • Give us accurate business details, including your ABN and GST status, because they appear on your invoices.

3. Plans and billing

  • Plans are Thread at $19.00, Muster at $49.00, Muster Pro at $89.00 a month. Prices are in Australian dollars.
  • You pay monthly in advance by card through Stripe, from the day you choose a plan. Your plan renews each month until you cancel.
  • If you change plan, the difference for the rest of the month is adjusted on your next bill.
  • If a payment fails, Stripe will retry it. Until it succeeds you can view and download your records, but you can't create new jobs or send requests.
  • We may change prices with at least 30 days' notice by email. The new price applies from your next bill after the notice period.

4. Cancelling

  • You can cancel from Billing at any time. Your plan keeps working until the end of the month you have paid for, then stops. There is no contract and no minimum term.
  • If you want a payment returned: No, except where the law where you live says a payment must be refunded.
  • After your plan ends you can still sign in and download your records from Billing.

5. Australian Consumer Law

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded.

6. Payments from your customers

  • Your customers pay into your own Stripe account. To take payments you must accept Stripe's terms for connected accounts. Stripe, not JobMuster, holds and pays out the money.
  • We take no fee from your customers' payments. Stripe charges its card fees to your Stripe account.
  • If you pass card surcharges on, you must follow the surcharging rules that apply to you.

7. Your responsibilities to your customers

  • Deposits. JobMuster suggests a deposit limit from a table of state rules and won't send a request above it. The rules change and the table may be out of date. It is not legal advice. You are responsible for following the deposit laws in your state.
  • Reminders, late fees and letters of demand. Only use these where your agreement with the customer and the law allow them. You can switch reminders off for any customer from the job page.
  • Contacting customers. Only enter customers you have a reason to contact about their job. Texts and emails we send for you are sent in your business's name.
  • Invoices and tax. You are responsible for the amounts, GST and other details on your quotes and invoices, and for keeping the records the law requires.

8. Your records

  • You own the information you put into JobMuster. You allow us to store and process it to run the service, as set out in our privacy policy.
  • Your records are held on an EU-hosted server, with invoice PDFs, photos and backups stored on Cloudflare.
  • You can download your records at any time from Billing.
  • If you delete your account, we delete your business's records, apart from copies in backups until they expire.

9. Acceptable use

Don't use JobMuster to break the law, send spam, harass anyone, or try to get into another business's data or disrupt the service. We may suspend an account that does, and will tell you why unless the law stops us.

10. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue or data. To the extent the law allows, our total liability to you is limited to the fees you paid us in the 12 months before the claim. Where the Australian Consumer Law lets us limit our liability for a failure to meet a consumer guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again.

11. Ending the agreement

You can end it by cancelling and deleting your account. We can end it with 30 days' notice by email, or straight away if you seriously breach these terms. Either way, you will have the chance to download your records first, unless the law stops us.

12. Changes to these terms

We may update these terms. We will email account holders at least 30 days before a change that affects them takes effect, and update the date at the top.

13. Contact

Questions about these terms: hello@jobmuster.com.